online reputation development and monitoring
online reputation management (orm)
Online reputation management is the process of managing and improving your reputation as it appears online. Reputation management services essentially defend your brand against negative online content.
With customers trusting search engines and social media reputation more than ever, your business needs to be prepared to mitigate negative feedback and amplify positive feedback to grow your brand effectively.
At LionSky, we take a proactive approach to Protect your Reputation and to provide a Positive Impression on your target market. By following the steps below, we will be able to ensure that your online reputation is managed properly.
claim your listings in the top review platforms: Google, Facebook TripAdvisor, Amazon (if you are selling a product) Better Business Bureau The Yellow Pages and Yelp. We will take the steps to claim or take control of your listings.
update and fix any information that is not correct. Potential customers will go to these sites to decide if they will do business with you. Reputation drives conversion. It really is as simple as that. It is crucial to have correct and accurate information on these sites. It’s also important to showcase your products or services effectively.
review and respond to the reviews that have been posted. It is very important to review ALL reviews, good and bad. While it can be easy for a company to take negative comments to heart, it is important to recognize that reviews are constructive feedback. They help a company gauge their performance and see how they can improve. There is always room for improvement and a lot can be learned from positive and negative reviews. Often times a Bad Review is an indicator of true problems. You can usually trace back bad service to a particular employee, food entre, etc. Good Reviews are indicators of a product or service you can promote! This also includes responding to mentions of your brand on social media. This is a perfect opportunity to engage with your customers, offer customer service, diffuse potential issues, and promote your business.
solicit reviews. We offer custom graphics that you can send to customers that make it easy for them to leave you a review on Google. We also promote these good reviews on social media. Positive promotes positive. When customers read good reviews, your business gains credibility. Positive reviews result in conversions in the form of more positive reviews, placing online orders, or signing up for your services.
For businesses, the most effective approach to reputation management involves promoting your company honestly, implementing customer experience management (CEM) practices, and actively engaging with customers online. Are you ready to take control of your Online Reputation Management?
92% of customers read online reviews before buying (Big Commerce)
72% of consumers say positive testimonials and reviews increase their trust a business (Big Commerce)
70% of people trust reviews and recommendations from strangers (Nielsen)
88% of consumers say reviews influence their online purchasing decisions. (Vendasta)
88% of consumers trust online testimonials and reviews as much as recommendations from friends or family (Big Commerce)
97% of b2b customers cited testimonials and peer recommendations as to the most reliable type of content. (Demand Gen Report)